Hosts all microservices, learner landing page widgets, and live provider modules with managed application runtime and scaling.
Application Gateway12 components
100.00% uptime
Acts as the entry point for all incoming requests, handling routing, security, and load balancing before forwarding traffic to monolith or microservices.
CDN22 components
100.00% uptime
Delivers static content such as images, CSS, JavaScript, and documents globally with low latency using content caching.
Cloud Service17 components
100.00% uptime
Runs core platform functionalities including user authentication, trainer workflows, and administrative operations.
Container Apps27 components
100.00% uptime
Executes containerized workloads for microservices, learner widgets, and live provider modules with auto-scaling and simplified container management.
Event Grid17 components
100.00% uptime
Event-driven messaging service used to route events to background and downstream services in near real time.
Front Door8 components
100.00% uptime
Provides global HTTP/HTTPS load balancing, traffic acceleration, and high availability for frontend applications.
Kubernetes Service10 components
100.00% uptime
Orchestrates all microservices, learner landing page widgets, and live provider modules with advanced container management and scalability.
Service Bus15 components
100.00% uptime
Enables reliable asynchronous messaging for reporting, certificate generation, leaderboards, email notifications, and other background processing tasks.
SQL Databases978 components
100.00% uptime
Stores structured, transactional application data such as user profiles, course data, enrollments, progress tracking, and system configurations.
Storage Accounts118 components
100.00% uptime
Provides scalable blob storage for documents, images, media files, and other application content.
Virutal Machines8 components
100.00% uptime
Hosts compute workloads requiring full OS control, including legacy services or specialized processing tasks.
VM Scale Sets12 components
99.96% uptime
Supports scalable compute for core functionalities like login, trainer workflows, and admin modules with automatic instance scaling.
App Services24 components
100.00% uptime
Hosts all microservices, learner landing page widgets, and live provider modules with managed application runtime and scaling.
Application Gateway1 components
100.00% uptime
Acts as the entry point for all incoming requests, handling routing, security, and load balancing before forwarding traffic to monolith or microservices.
CDN1 components
100.00% uptime
Delivers static content such as images, CSS, JavaScript, and documents globally with low latency using content caching.
Cloud Service2 components
100.00% uptime
Runs core platform functionalities including user authentication, trainer workflows, and administrative operations.
Container Apps12 components
100.00% uptime
Executes containerized workloads for microservices, learner widgets, and live provider modules with auto-scaling and simplified container management.
Kubernetes Service1 components
100.00% uptime
Orchestrates all microservices, learner landing page widgets, and live provider modules with advanced container management and scalability.
Service Bus1 components
100.00% uptime
Enables reliable asynchronous messaging for reporting, certificate generation, leaderboards, email notifications, and other background processing tasks.
SQL Databases17 components
100.00% uptime
Stores structured, transactional application data such as user profiles, course data, enrollments, progress tracking, and system configurations.
Storage Accounts3 components
100.00% uptime
Provides scalable blob storage for documents, images, media files, and other application content.
VM Scale Sets1 components
100.00% uptime
Supports scalable compute for core functionalities like login, trainer workflows, and admin modules with automatic instance scaling.
API Management1 components
100.00% uptime
App Services25 components
100.00% uptime
Hosts all microservices, learner landing page widgets, and live provider modules with managed application runtime and scaling.
Application Gateway1 components
100.00% uptime
Acts as the entry point for all incoming requests, handling routing, security, and load balancing before forwarding traffic to monolith or microservices.
Cloud Service2 components
100.00% uptime
Runs core platform functionalities including user authentication, trainer workflows, and administrative operations.
Event Grid1 components
100.00% uptime
Event-driven messaging service used to route events to background and downstream services in near real time.
Kubernetes Service1 components
100.00% uptime
Orchestrates all microservices, learner landing page widgets, and live provider modules with advanced container management and scalability.
Service Bus1 components
100.00% uptime
Enables reliable asynchronous messaging for reporting, certificate generation, leaderboards, email notifications, and other background processing tasks.
SQL Databases143 components
100.00% uptime
Stores structured, transactional application data such as user profiles, course data, enrollments, progress tracking, and system configurations.
Storage Accounts3 components
100.00% uptime
Provides scalable blob storage for documents, images, media files, and other application content.
VM Scale Sets1 components
100.00% uptime
Supports scalable compute for core functionalities like login, trainer workflows, and admin modules with automatic instance scaling.
CDN9 components
100.00% uptime
Delivers static content such as images, CSS, JavaScript, and documents globally with low latency using content caching.
Front Door8 components
100.00% uptime
Provides global HTTP/HTTPS load balancing, traffic acceleration, and high availability for frontend applications.
API Management3 components
100.00% uptime
App Services202 components
99.76% uptime
Hosts all microservices, learner landing page widgets, and live provider modules with managed application runtime and scaling.
Application Gateway5 components
100.00% uptime
Acts as the entry point for all incoming requests, handling routing, security, and load balancing before forwarding traffic to monolith or microservices.
CDN4 components
100.00% uptime
Delivers static content such as images, CSS, JavaScript, and documents globally with low latency using content caching.
Cloud Service4 components
100.00% uptime
Runs core platform functionalities including user authentication, trainer workflows, and administrative operations.
Container Apps15 components
100.00% uptime
Executes containerized workloads for microservices, learner widgets, and live provider modules with auto-scaling and simplified container management.
Event Grid10 components
100.00% uptime
Event-driven messaging service used to route events to background and downstream services in near real time.
Kubernetes Service3 components
100.00% uptime
Orchestrates all microservices, learner landing page widgets, and live provider modules with advanced container management and scalability.
Service Bus7 components
100.00% uptime
Enables reliable asynchronous messaging for reporting, certificate generation, leaderboards, email notifications, and other background processing tasks.
SQL Databases528 components
100.00% uptime
Stores structured, transactional application data such as user profiles, course data, enrollments, progress tracking, and system configurations.
Storage Accounts70 components
100.00% uptime
Provides scalable blob storage for documents, images, media files, and other application content.
Virutal Machines6 components
100.00% uptime
Hosts compute workloads requiring full OS control, including legacy services or specialized processing tasks.
VM Scale Sets3 components
99.96% uptime
Supports scalable compute for core functionalities like login, trainer workflows, and admin modules with automatic instance scaling.
App Services22 components
100.00% uptime
Hosts all microservices, learner landing page widgets, and live provider modules with managed application runtime and scaling.
Application Gateway1 components
100.00% uptime
Acts as the entry point for all incoming requests, handling routing, security, and load balancing before forwarding traffic to monolith or microservices.
Cloud Service2 components
100.00% uptime
Runs core platform functionalities including user authentication, trainer workflows, and administrative operations.
Event Grid2 components
100.00% uptime
Event-driven messaging service used to route events to background and downstream services in near real time.
Kubernetes Service1 components
100.00% uptime
Orchestrates all microservices, learner landing page widgets, and live provider modules with advanced container management and scalability.
Service Bus1 components
100.00% uptime
Enables reliable asynchronous messaging for reporting, certificate generation, leaderboards, email notifications, and other background processing tasks.
SQL Databases17 components
100.00% uptime
Stores structured, transactional application data such as user profiles, course data, enrollments, progress tracking, and system configurations.
Storage Accounts1 components
100.00% uptime
Provides scalable blob storage for documents, images, media files, and other application content.
VM Scale Sets1 components
100.00% uptime
Supports scalable compute for core functionalities like login, trainer workflows, and admin modules with automatic instance scaling.
App Services23 components
100.00% uptime
Hosts all microservices, learner landing page widgets, and live provider modules with managed application runtime and scaling.
Application Gateway1 components
100.00% uptime
Acts as the entry point for all incoming requests, handling routing, security, and load balancing before forwarding traffic to monolith or microservices.
CDN2 components
100.00% uptime
Delivers static content such as images, CSS, JavaScript, and documents globally with low latency using content caching.
Event Grid1 components
100.00% uptime
Event-driven messaging service used to route events to background and downstream services in near real time.
Kubernetes Service1 components
100.00% uptime
Orchestrates all microservices, learner landing page widgets, and live provider modules with advanced container management and scalability.
Service Bus1 components
100.00% uptime
Enables reliable asynchronous messaging for reporting, certificate generation, leaderboards, email notifications, and other background processing tasks.
SQL Databases5 components
100.00% uptime
Stores structured, transactional application data such as user profiles, course data, enrollments, progress tracking, and system configurations.
Storage Accounts1 components
100.00% uptime
Provides scalable blob storage for documents, images, media files, and other application content.
API Management1 components
100.00% uptime
App Services31 components
100.00% uptime
Hosts all microservices, learner landing page widgets, and live provider modules with managed application runtime and scaling.
Application Gateway1 components
100.00% uptime
Acts as the entry point for all incoming requests, handling routing, security, and load balancing before forwarding traffic to monolith or microservices.
CDN2 components
100.00% uptime
Delivers static content such as images, CSS, JavaScript, and documents globally with low latency using content caching.
Cloud Service3 components
100.00% uptime
Runs core platform functionalities including user authentication, trainer workflows, and administrative operations.
Event Grid1 components
100.00% uptime
Event-driven messaging service used to route events to background and downstream services in near real time.
Kubernetes Service1 components
100.00% uptime
Orchestrates all microservices, learner landing page widgets, and live provider modules with advanced container management and scalability.
Service Bus1 components
100.00% uptime
Enables reliable asynchronous messaging for reporting, certificate generation, leaderboards, email notifications, and other background processing tasks.
SQL Databases200 components
100.00% uptime
Stores structured, transactional application data such as user profiles, course data, enrollments, progress tracking, and system configurations.
Storage Accounts17 components
100.00% uptime
Provides scalable blob storage for documents, images, media files, and other application content.
Virutal Machines1 components
100.00% uptime
Hosts compute workloads requiring full OS control, including legacy services or specialized processing tasks.
VM Scale Sets4 components
100.00% uptime
Supports scalable compute for core functionalities like login, trainer workflows, and admin modules with automatic instance scaling.
API Management2 components
100.00% uptime
App Services28 components
100.00% uptime
Hosts all microservices, learner landing page widgets, and live provider modules with managed application runtime and scaling.
Application Gateway1 components
100.00% uptime
Acts as the entry point for all incoming requests, handling routing, security, and load balancing before forwarding traffic to monolith or microservices.
Cloud Service2 components
100.00% uptime
Runs core platform functionalities including user authentication, trainer workflows, and administrative operations.
Event Grid1 components
100.00% uptime
Event-driven messaging service used to route events to background and downstream services in near real time.
Kubernetes Service1 components
100.00% uptime
Orchestrates all microservices, learner landing page widgets, and live provider modules with advanced container management and scalability.
Service Bus1 components
100.00% uptime
Enables reliable asynchronous messaging for reporting, certificate generation, leaderboards, email notifications, and other background processing tasks.
SQL Databases25 components
100.00% uptime
Stores structured, transactional application data such as user profiles, course data, enrollments, progress tracking, and system configurations.
Storage Accounts6 components
100.00% uptime
Provides scalable blob storage for documents, images, media files, and other application content.
Virutal Machines1 components
100.00% uptime
Hosts compute workloads requiring full OS control, including legacy services or specialized processing tasks.
VM Scale Sets1 components
100.00% uptime
Supports scalable compute for core functionalities like login, trainer workflows, and admin modules with automatic instance scaling.
App Services28 components
100.00% uptime
Hosts all microservices, learner landing page widgets, and live provider modules with managed application runtime and scaling.
Application Gateway1 components
100.00% uptime
Acts as the entry point for all incoming requests, handling routing, security, and load balancing before forwarding traffic to monolith or microservices.
CDN4 components
100.00% uptime
Delivers static content such as images, CSS, JavaScript, and documents globally with low latency using content caching.
Cloud Service2 components
100.00% uptime
Runs core platform functionalities including user authentication, trainer workflows, and administrative operations.
Event Grid1 components
100.00% uptime
Event-driven messaging service used to route events to background and downstream services in near real time.
Kubernetes Service1 components
100.00% uptime
Orchestrates all microservices, learner landing page widgets, and live provider modules with advanced container management and scalability.
Service Bus2 components
100.00% uptime
Enables reliable asynchronous messaging for reporting, certificate generation, leaderboards, email notifications, and other background processing tasks.
SQL Databases43 components
100.00% uptime
Stores structured, transactional application data such as user profiles, course data, enrollments, progress tracking, and system configurations.
Storage Accounts17 components
100.00% uptime
Provides scalable blob storage for documents, images, media files, and other application content.
VM Scale Sets1 components
100.00% uptime
Supports scalable compute for core functionalities like login, trainer workflows, and admin modules with automatic instance scaling.
SSO service is degraded. Users unable to login via sso
Feb 06, 2026 08:20
- Resolved Feb 06, 2026 11:24
SSO service is degraded. Users unable to login via sso. We are investigating the same
Affected Regions:India
Affected Services:appsvc-disprzsso (India)
Updates
Feb 06, 08:40
The impacted component was removed from the production environment, following which the service was restored. The service is now up and running, and the system is being actively monitored to ensure stability.
Feb 06, 08:38
A deviation from the established change management process was identified in the production environment, resulting in service downtime. Our team is working on mitigating the same.
Feb 06, 08:22
SSO service is degraded. Users unable to login via sso. We are investigating the same
Post-incident report
Root cause
As part of ongoing efforts to deprecate the legacy SSO integration, a production change related to the older SSO configuration led to service instability for clients still using the legacy authentication mechanism. This resulted in temporary access issues for those clients.
Mitigation steps
• Affected clients will be advised to migrate from the legacy SSO to the new SSO integration to ensure continued stability and support.
• The legacy SSO will be progressively deprecated in a controlled manner to avoid future disruptions.
• Additional validation and monitoring will be implemented during the deprecation process to minimize client impact.
Performance Degradation in India Region
Jan 28, 2026 03:30
- Resolved Jan 28, 2026 05:30
Users in the India region experienced temporary performance slowness in multiple pages like module listing page, app login.
Users in the India region experienced temporary performance slowness in multiple pages like module listing page, app login.
Post-incident report
Root cause
During the recent release, a configuration issue in the new build resulted in an unintended app service plan change during the swap process.
Mitigation steps
As a mitigation measure, all pipelines were enhanced to perform app service swaps automatically, reducing the risk of manual configuration errors.
Currently we are facing Performance Degradation in India region, and we are investigating the same
Jan 20, 2026 06:19
- Resolved Jan 20, 2026 12:00
Currently we are facing Performance Degradation in India region, and we are investigating the same
Affected Regions:India
Affected Services:vmss-monolith-india (India)
Updates
Jan 20, 06:26
The performance is back to normal, and we are actively monitoring it. Will update the details after further investigation
Jan 20, 06:19
Currently we are facing Performance Degradation in India region, and we are investigating the same
Post-incident report
Root cause
The monolith service in the India region runs on Azure VM Scale Sets (VMSS) with native autoscaling rules already configured to scale based on system metrics. In addition to native autoscaling, an automation layer was implemented to scale capacity proactively based on incoming request volume, providing faster responsiveness during traffic spikes.
As part of a recent infrastructure upgrade, the service was migrated from Azure Cloud Services to VMSS, and the legacy cloud service was subsequently decommissioned. While the native VMSS autoscale continued to function as expected, the request-based scaling automation was still referencing the legacy Cloud Service resource.
During the traffic surge, the request-based automation failed to execute scale-out actions, resulting in delayed capacity expansion until manual intervention was applied. This configuration mismatch between the updated infrastructure and the supplemental automation caused the temporary performance degradation.
Mitigation steps
The VMSS capacity was manually increased to quickly stabilize the service. The request-based scaling automation was updated to accurately target the VMSS infrastructure. Additionally, scaling behavior was validated under simulated load to ensure that both native autoscaling and request-based scaling work as expected.
The issue has been fully resolved, and additional safeguards are now in place to prevent recurrence. Both native autoscaling and request-based scaling mechanisms are actively monitored to ensure timely capacity adjustments during traffic spikes.
Performance Degradation in India Region
Jan 12, 2026 10:31
- Resolved Jan 12, 2026 15:11
Currently we are facing Performance Degradation in India region, and we are investigating the same
Affected Regions:India
Affected Services:vmss-monolith-india (India)
Updates
Jan 12, 10:40
The performance is back to normal and we are actively monitoring it
Jan 12, 10:32
Currently we are facing Performance Degradation in India region, and we are investigating the same
Post-incident report
Root cause
A sudden increase in traffic in the India region caused temporary resource saturation. Autoscaling added capacity, and performance returned to normal. No issues are currently observed in monitoring.
Mitigation steps
Review traffic patterns and autoscaling settings to ensure faster response
Performance Degradation in India Region
Jan 05, 2026 10:10
- Resolved Jan 05, 2026 10:42
Currently we are facing Performance Degradation in India Region and we are investigating the same
Affected Regions:India
Affected Services:vmss-monolith-india (India)
Updates
Jan 05, 10:42
A bulk journey assignment process was running for one of the customers, resulting in a crash in the application layer and causing the APIs to stall. Because no api process is running as a result of the crash, no CPU usage occurs. As a result, the additional instance scaling did not perform as expected. The solution to this problem is already ready and will be implemented tonight.
Jan 05, 10:29
The performance issue is resolved, and the performance is back to normal. We are monitoring the performance and investigating the root cause of the degradation.
Jan 05, 10:15
Currently we are facing Performance Degradation in India Region and we are investigating the same